AADE releases tip sheet for mail-order diabetes program

Tuesday, April 3, 2018

CHICAGO – The American Association of Diabetes Educators has released a tip sheet for navigating Medicare’s national mail-order program for diabetes testing supplies. The tip sheet, which was developed by the AADE’s Professional Practice Committee, provides information on: what is the program, why has it caused concern and what can diabetes educators do to help. The tip sheet recommends that diabetes educators explain the program and how it works to people with diabetes; walks them through the CMS website, which can be overwhelming; write “no substitutions” on prescriptions for those that require a particular brand for a significant reason; encourage those who are sent incorrect supplies to call 1-800-Medicare or the fraud hotline of the Office of Inspector General; and point out that if their brand isn’t available through the program they may purchase supplies at their local pharmacy, if the pharmacy accepts Medicare reimbursement and assignment, with a 20% coinsurance after the Part B deductible is met.