Bonafide taps Zendesk for better solution

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Friday, June 15, 2018

THOUSAND OAKS, Calif. – Bonafide Management Systems has completely integrated with Zendesk’s customer service cloud solution, it announced June 14. The integration will allow Bonafide to offers its customers fast response times and exemplary customer support, according to a press release. The solution also features extensive reporting capabilities and an integrated knowledge base. Bonafide’s “significant” customer growth in the past two years made the change necessary, said Wayne Bailey, director of customer service at Bonafide. “We needed a better solution, fast. Zendesk met all of our needs, and we were able to train our agents quickly.”