Cape Medical launches new phone system
SANDWICH, Mass. – Cape Medical Supply has implemented an Internet-based phone system in partnership with ShoreTel Connect. The new system will reduce wait times, and result in direct department access and more efficient customer service. “As we continue to grow and expand our reach across New England, we needed to invest in our future and invest in our continued improvement as a company so we can scale our industry-leading patient care programs," said Gary Sheehan, president and CEO of Cape Medical Supply. ShoreTel Connect will eventually be integrated with the company’s email system of offer web-based support to its customers.