CareCentrix looks into offshore activity

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Friday, November 17, 2017

HARTFORD, Conn. – CareCentrix has clarified the intent of its offshore policy, in response to a query from AAHomecare. The company recently updated its manual to state that providers may not “(1) perform or engage with business agents to perform any functions, activities or services under its agreement with CareCentrix from a location outside the United States; or (2) send or transmit to, or access, members’ protected healthcare information or other personal information from outside the United States.” CareCentrix said the purpose of the change is to determine: Do its providers actually have PHI offshore; and if they do, what are the specific details on what is being sent offshore, and what security measures are in place to ensure regulatory privacy and security? After CareCentrix receives information from providers, it will make a determination as to whether or not steps need to be taken to ensure that regulatory guidelines are met. AAHomecare says it has been assured that contracts will not be terminated if providers indicate they are using offshore services.