With CareTouch, Argosy’s reorder rate soars

Wednesday, December 18, 2013

DENVER – By teaming up with CareTouch Communications, Argosy Group has realized a 78% reorder rate, CareTouch announced Dec. 18. Argosy was losing 40% of resupply orders because the company wasn’t in constant contact with patients, according to a release. “Utilizing CareTouch’s live-call team was critical to the early success of the program,” said Douglas Stallbaumer, Argosy partner, in the release. “The patient demographics, combined with the need to articulate the changes in the program, led to our decision to start all of the patients with a live call.”