CBIC starts dialing
WASHINGTON – The Competitive Bidding Implementation Contractor has kicked off “secret shopper” calls to HME providers with Round 2 re-compete bid contracts, according to VGM. The CBIC uses the calls to make sure contract suppliers are serving beneficiaries. Previous rounds of these calls have resulted in termination letters. If a provider receives such a letter, they have an opportunity to submit a correction action plan and/or appeal the termination. So far, there have been no termination letters for this round of the program, but VGM reminds providers to educate staffers on how to interact with referral sources.