CPAP denials done in error, UnitedHealthcare says

Wednesday, May 15, 2019

MINNEAPOLIS, Minn. – Recent confusion about whether or not UnitedHealthcare would pay for certain CPAP supplies was the result of a systems error, says the payer. Providers in April received letters stating the insurer would not pay for “essential” supplies during the rental period for a CPAP device. “We have not made any changes to our reimbursement policy for CPAP/PAP supplies,” said Tracey Lempner, director of communications.“We did discover that a CPAP code was incorrectly added to a policy update. As soon as we were aware of the error, we corrected it and we are adjusting claims.”  Providers began seeing denials for claims on April 1, with an effective date on the letter of Jan. 1, 2019.