Healogics launches patient engagement program

Thursday, November 8, 2018

JACKSONVILLE, Fla. ­­– Healogics, a national provider of wound care services, has launched a Patient Engagement Program. Through the program, patients receive message reminders for appointments, as well as links to educational videos, articles and instructions for wound and ostomy care, according to a press release. The program features two-way engagement, allowing Healogics team members to see patient responses in real time and respond quickly to prevent delays in care. During the pilot phase of the program, Healogics saw an 8% reduction in cancelled appointments. "Ostomies, in particular, are life-changing surgeries," said Deborah Leblanc, RN, BSN, MM, NEA-BC, Healogics chief nursing officer. “Ostomy readmissions are costly, and the education expertise is limited. Through the Patient Engagement Program, I believe we can help effect change in our patient population and improve patient outcomes with our hospital partners."