NSM speeds up repair process

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Wednesday, May 29, 2019

NASHVILLE, Tenn. – National Seating & Mobility has launched Remote Evaluation, a program to expedite the service and repair process and reduce downtime for clients. Using verbal and/or video diagnostics, connected chair integration and a 20-point inspection checklist, a technician may solve repair issues immediately, or use gathered information to facilitate a successful repair at the first in-person appointment. “Our Remote Evaluation program is a much-needed replacement of the traditional, less-efficient CRT repair process,” said Bill Mixon, NSM CEO. “Combining manufacturer technology with video and verbal diagnostics gives us a significant capability to prioritize client needs and accelerate equipment repairs.”