Rotech leverages MetTel to double patient outreach

Friday, December 14, 2018

NEW YORK and ORLANDO, Fla. – MetTel and Rotech Healthcare have deployed more than 700 customized Samsung tablets to field technicians, eliminating manual log sheets and generating increased scheduling efficiency and productivity, the two companies have announced. The techs also have the ability to be more flexible in adjusting their schedules based on new patient or delivery data. “Prior to our engagement with MetTel, we faced a number of challenges: paper-based processes, problematic legacy systems, inefficient back-end operations, lack of interoperability and delayed payments,” said CIO Mesha Sookdeo. “Now we are in the process of digitally transforming all aspects of our front-end and back-office operations, which has served as a force multiplier for our business. We have been able to more than double the patients we see each day.” Rotech is in the process of digitally standardizing processes across the board and integrating security measures to protect patient data. MetTel is a provider of integrated digital communications solutions for enterprise customers.