Cigna: Proof of delivery required

Saturday, February 28, 2009

NASHVILLE, Tenn. - Cigna Government Services, the DME MAC for Jurisdiction C, has discovered “widespread deficiencies” in proof of delivery documentation for DMEPOS, according to a Jan. 13 transmittal. Medical Review staff identified several issues, including lack of delivery documentation; date of delivery not listed; missing or illegible signature of person accepting delivery; designee relationship to beneficiary not documented; and incomplete description of the item(s) delivered. To view the bulletin, visit