Conferences: Provider Picks
Marketing to Existing Customers
Date: Oct. 30
Time: 10:15 a.m.
Speaker: Joe Groden
With heavy emphasis on retail operations, chan-ges in insurance, new Medicare laws, and increased competition from national companies, maintaining good customer relations is an important priority. Our stores focus on keeping our employees educated and trained on all our available product lines. We offer 24/7 service and/or delivery. The products we sell are not "fun" items, but items of medical necessity; therefore we must offer our customers courteous and efficient service. I have heard from other Medtrade attendees that Joe Groden's seminars offer insightful marketing strategies on customer relations. I look forward to attending this year's seminar to gain knowledge on customer relations that I can relay to all our employees.
George Karpman is marketing manager for Memorial Homecare, Springfield, Ill.
Traveling on Oxygen? Why Not!
Date: Oct. 30
Time: 8-9 a.m.
Speaker: Eben Scribner
Now, more than ever, patients are able to travel with oxygen in comfort and ease. Changes and advancements in technology have propelled the respiratory industry to accommodate the demanding requirements of today's consumers and their harried lifestyles. There are many portable options available to patients on the go that can afford them confidence, comfort and independence. This seminar is important because it is imperative that we learn how to determine the feasibility of those patients who want to travel with oxygen and assess if it is medically acceptable for them to do so. Equally important is our ability to demonstrate to patients how they can live an uninhibited lifestyle on ambulatory oxygen.
Mark Hanley is CEO of O2 Science in Tempe, Ariz.
Conferences: Editor's Picks
HMExcellence Awards: Meet the Judges
Date: Oct. 29
Time: 9:15 AM until 10:30 AM.
Moderator: Jim Sullivan
Meet the home health care industry's panel of experts at this roundtable session. Benchmark your own company's performance against standards set by those who picked the winners of the 2002 HMExcellence Award.
HMExcellence: Winners Circle Date: Oct. 30
Time: 11:45 a.m.
Moderator: Jack Evans
Meet the best home medical equipment provider, the best rehab technology supplier and the best home respiratory provider in the United States for 2002â€¦and participate in a discussion about how they got to be that way.