Contractors issue clarifying guidance on deliveries

Friday, August 8, 2014

WASHINGTON – The DME MACs have issued clarifying guidance on written order prior to delivery (WOPD) document corrections and proof of delivery (POD) requirements.

For WOPD, if errors are found before delivery, suppliers may amend the WOPD or create a new one to send to the physician for signature and date, the MACs say.

If an error is discovered prior to claim submission, the original supplier may recover the item(s); obtain a compliant, complete WOPD; and re-deliver the item.

If an error is found after a claim is submitted, the original supplier can recover the item(s) and a new supplier must complete the transaction after complying with all requirements.

As for POD, the date element may be entered by the beneficiary/designee or the supplier, the MACs say, but the beneficiary/designee is not required to personally fill in the date element.

Additionally, the date entered must be the actual date of delivery. In the event that the supplier’s delivery documents have both a supplier entered date and a beneficiary/designee entered date, the beneficiary/designee entered date is considered to be the delivery date and thus the date of service.