e-CMN company eClickMD signs up first HME provider

Sunday, June 30, 2002

LUBBOCK, Texas - So far, Mikel Hays likes what he sees of his new e-CMN technology.

Last month, Hays'Family Medical & Oxygen signed on with Austin, Texas-based eClickMD and became the company's first DME client, and one of the first, if not only, independents to begin filing claims using the digital technology. (Walgreens and American HomePatient are beta testing Trac Medical's e-CMN technology; Rotech and Apria have developed an e-CMN solution that they've turned over to AAHomecare ( HME News, May 15, 2002) for further refinement.)

"Typically, I shy away from stuff like this," Hays said. "I'm still a paper-and-pencil type of guy, but there was a need from the doctors'viewpoint, and I could provide this to them at no cost."

Hays took eClickMD's solution to his top three referral sources, physicians who combine for 60-100 CMNs a month, and "they loved it."

"They said anything you can do to clear paperwork off our desks, we're for it," Hays said.

Although new to HME, eClickMD is not new to home care. For several years, the Web service applications company has been facilitating the exchange of documents between physicians and home health agencies. In fact, an acquaintance at a home health agency introduced Hays to eClickMD, which charges providers between 75 cents and $2.50 per e-CMN, depending on volume.

At the moment, Hays has only one doctor signed up to use eClickMD's e-CMN program, but he's in the process of signing up seven others. The eight docs provide the bulk of his referrals.

e-CMNs are designed to save providers time by transferring CMNs back and forth between HMEs and doctors via the Internet.

Hays expects to use the time e-CMNs save him to drum up new business and cater to the needs of key referral sources.

"If I can get the CMNs back quicker, my turnaround is quicker, my bottomline is better, and right now other than the government saying they may or may not accept electronic CMNs (see story page…) , there is nothing wrong with this," Hays said. HME