Golden ramps up training
OLD FORGE, Pa. - Golden Technologies has always taken employee training seriously, but recently the company kicked it up a notch.
In February, Golden opened a standalone training center just down the road from its factory here. The facility displays every product Golden makes--roughly 30 lift chairs and a wide-array of fabrics, nine scooter models, three power wheelchair models, two adjustable beds and the company's new Spectrum Seating line (see related story).
"When I want someone to understand why an adjustable bed helps someone breathe easier at night, now they can come down and get in it and understand how to work everything," said C.J. Copley, vice president of marketing. "It's a lot different than getting a manual and reading it."
Previously, Golden trained employees in smaller rooms at its factory. Those rooms often weren't big enough to display all the necessary products. Additionally, as Golden's product line has grown, so has the challenge of informing dealers what the company has to offer, Copley said.