New platform takes three companies to next level

“(We) have spent a lot of time on best practices and seeing what each company is doing. We are adopting those as fast as we can’
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Friday, April 17, 2020

SANDWICH, Mass. – With a territory encompassing seven states and an active patient count of 50,000, the newly formed Spiro Health is a regional powerhouse on the Eastern seaboard.

Earlier this month, Cape Medical Supply, Health Complex Medical and America’s HealthCare at Home combined under the Spiro Health umbrella, with operations in Connecticut, Maine, Maryland, Massachusetts, New Hampshire, Rhode Island and Virginia, as well as the District of Columbia.

It was an idea the leaders of the three companies mulled for several years, as they looked to grow to the next level, they say.

“At Health Complex, we’ve always been focused on building a great company with a great team,” said Jack Hogan, president and CEO of Health Complex and president, New England, of Spiro Health. “We’ve got admiration for both companies—there’s a lot of synergies within the cultures and the staff.”

Each company will continue to operate using its own name in existing markets, with a primary focus on sleep health and wellness.

“All have great brands in the markets they operate in,” said Gary Sheehan, president and CEO of Cape Medical Supply and CEO of Spiro Health. “They will continue to do what they do well. These businesses are all doing certain things differently and offering different products and services. Over time, we will evaluate that.”

The first order of business is to look at processes, such as billing and accounting, as well as technologies, across the board to see what can be consolidated, streamlined and adopted across the platform, says Hogan.

“Gary and Mark (Kassir, president and CEO of America’s HealthCare at Home and president, Mid-Atlantic, of Spiro Health) and I have spent a lot of time on best practices and seeing what each company is doing,” he said. “We are adopting those as fast as we can.”

Leadership at all three companies look forward to when they can all get around the same table, something that hasn’t been possible with the current public health emergency caused by the COVID-19 pandemic, which has forced a shift in gears, says Sheehan.

“We had a lot of those plans drawn up in 2019 and I laugh when I look at them now, “he said. “Right now, we are just providing the best support possible for our front line people and working in the background to put the structure together.”