Providers stand ready to fill Roadrunner's shoes

Friday, October 25, 2013

Roadrunner Mobility, which provides power wheelchair repairs through a nationwide network of technicians, is set to close by the end of this year. But its customers won’t be left in the lurch. 

“Providers have been calling me looking for Roadrunner’s ex-customers so they can offer them repair services,” said Martin Szmal, founder of The Mobility Consultants.

Invacare announced in July that it would close Roadrunner Mobility. It acquired the company in 2007, when it had 100 customers.

One provider ready to fill the need left by Roadrunner Mobility is Manassas, Va.-based Wheelchair and Scooter Repair. The provider, which serves customers throughout the U.S., has already heard from displaced Roadrunner customers and technicians. 

“Our company is very healthy and in a great position to grow responsibly,” said Stefanie Hirsch, president. “If there are opportunities to help customers with past relationships with Roadrunner, we’re ready.”

While many providers find navigating Medicare’s repair policies increasingly complicated (see related story, page 19), Hirsch says it’s her company’s specialty and passion.

“Repairs are like anything else—there are certain criteria to meet to get Medicare to reimburse,” she said. “There’s a lot of satisfaction in helping people, in restoring their independence.”