Q&A: Best in CPAP class

Many CPAP providers are taking a look at group CPAP set up and with good reason, says Amber Hamer, program manager, Therapy Solutions Marketing for ResMed, which recently hosted a related webinar that attracted 300 people. Done right, they can reduce costs, create efficiencies and even boost compliance. Hamer recently offered up some pointers to HME News on hosting a successful class for both provider and patient.

HME News: Why should providers consider offering CPAP classes?

Amber Hamer: These group set ups are a great way for HMEs to conduct the set up in a controlled, patient-focused environment with fewer distractions. Four to six patients can be set up on therapy within 90 minutes, compared to one patient in at least 60 minutes. Not only will the provider be able to better service their community by seeing more patients, they are also creating a supportive learning environment for patients who are about to embark on this journey.

HME: What are some best practices for implementing/hosting these setups?

Hamer: To begin, we recommend each patient signs the CPAP class sign-in sheet when they arrive at class. This reminds the patient that they are participating in a group set up, and that their protected health information will be used only by the patient and the clinician to help them operate their device and mask, and facilitate treatment. Additionally, we recommend setting up the patient stations in advance. If the HME has a clerk, have them assist with the patient paperwork.

HME: What are some other things a provider should consider when it comes to hosting a class?

Hamer: It's great when a provider gets creative with how they offer their CPAP classes. One customer gathered their recliners in a circle: Each patient sat on a recliner, with a TV tray in front of them with their device, mask and tubing, and paperwork all accessible. It was a comfortable, controlled environment that was effective on an individual and group basis. Providers can also do group set ups in a conference room, around a table, with the appropriate number of chairs and plenty of room for the provider to get around. Accessibility and comfort for patients is key, in a welcoming, professional environment.

HME: Do classes improve patient compliance?

Hamer: We've found that CPAP adherence is greater for patients participating in group education and among participants who were assigned a peer buddy. With group CPAP setup programs, HMEs can easily create a supportive community for their patients while providing quality patient care. hme