Ditch your documentation distress
I’ve heard, for so many years, about the difficulty providers have obtaining documentation from physicians, that I don’t know why we didn’t think of this before.
On March 28 at noon, Mike Sperduti and I will be hosting the latest in our Referral Source Speaks series of webcasts, this one on documentation.
Mike has surveyed staff in physician offices to find out things like the best time for a provider to call to get documentation filled out and signed, and the best person in the office to help him (it’s not who you think).
Here are a few questions from the survey to give you a feel for the data that Mike will present during the webcast:
For how many patients do you complete documentation for DME in one week?
Do you set aside time to fill out and sign documentation?
If yes, when are you most likely to prepare documentation?
What time of day are you most likely to prepare documentation?
Do you prioritize what documentation gets prepared?
If yes, how do you prioritize what documentation gets prepared?
Do you prefer in-person visits from DME companies to assist with and pick up documentation?
Who is the best person in your office to work with to make sure documentation gets completed?
When is the best time during the week for a DME company to follow up on documentation?
When is the best time during the day for a DME company to follow up on documentation?
Are DME companies consistent, in terms of what they ask you to document for the same product?
Are there DME companies that are better at managing the documentation process than others?
If yes, what do they do?
What’s an example of something an HME company does that bothers you relative to documentation?
We also surveyed staff on how often a DME company asks them to redo their documentation or submit additional documentation, and the most common reasons why, and more.
Want to know the answers to these questions? Tune in to find out.