Independent pharmacies solider on

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06/16/2009

It's not news that independent pharmacies in many cases are struggling to survive, faced with competition from the big guys and the trend by many insurance plans that require beneficiaries to obtain prescriptions via mail order.

Independent pharmacists provide a valuable, often personal, service that, say, CVS can't compete with.

An article today on cnnmoney.com highlights the struggle, but it also wraps on a note that should warm the hearts of pharmacists—and indeed, small providers. everywhere.

Brian Caswell, owner of Wolkar Drug in Baxter Springs, Kan., is quoted in the story as follows:

Just recently, he sent a customer to the hospital after he had entered the pharmacy complaining that he didn't feel well.

"I took his blood pressure and knew something wasn't right," Caswell says. "He came back days later and says he could have dropped dead from cardiac arrhythmia. Now I have a customer for life. Can mail-order do that?"

Theresa FlahertyTo top of page

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