My pharmacy, part 3

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08/28/2009

A footnote to my CVS mini-saga: The image of the pharmacy tech shrugging at me finally drove me to make a quick complaint to CVS (I love e-mail). The store is sending a regional pharmacy supervisor to the location to discuss my issues with their lack of customer service with staff there.

I didn't provide any names, because I felt that the overriding problem was lack of training and staff communication. (Let me just add here that I work a part-time retail job. If I were to shrug at a customer and tell her I couldn't help her, I'd be in big trouble.)

So, when I say staffers need proper training, I know it can be done.

I am just sorry the shrugger probably won't recognize herself.

Theresa Flaherty

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