This is interesting (though a bit off the beaten path)...
Several lawsuits, one of them involving Lincare, seek to determine whether employees who are paid by the hour should be paid for time spent responding to work calls or e-mails while off the clock.
A California appeals court recently reinstated a suit by employees of medical-technology provider Lincare
Inc. seeking compensation for time spent answering customer questions by phone while on call. Lincare didn't respond to calls for comment.
This seems like a non-issue: If I'm on call and I'm answering customer questions by phone, I should get paid. Right?
A lawyer who represents an employee suing CB Richard Ellis summed the issue up nicely:
Technological advancements have created a class of workers that is perpetually on call.
That shouldn't be free. Should it?
How do providers handle this, especially those that provide 24/7 service?