The paperwork prescription


I started my morning at the doctor's office. It's been just over a year since my last visit. In the interim, I was assigned a new doctor, and the practice–part of the state's largest hospital system–apparently switched to a new, electronic records system.

The end result is, my new doctor spent about 30 minutes picking through my file (incidentally, it sounded like most of the paperwork from the last 18 months or so is missing from my file) and typing stuff into the system.

She spent maybe two minutes on the physical part of the exam, which was a routine diabetes check-up.

This, folks, is a big part of what I think is a problem with healthcare. When the doc has to spend that much time filling in the blanks, it's a wonder any actual care takes place.

I don't even dare to wonder (yet wondering I am) how the new system interprets my standing prescriptions which I asked them to renew while I was there.

So HME providers, fear not, you are not the only providers spending more time on paperwork than patients.

Theresa Flaherty



I agree, but why is the physician the one deaing with this, and not the office staff? seems like a horrible use of the doctor's time.

Regina, I was wondering that myself.

Sounds like a HIPAA security violation to me. If you were a Medicare/Medicaid patient that required DME the provider would not have access to your file in an Audit. This would result in a recoupment and the provider would be held liable for the doctor losing patient data. Another sad scenario is that doctors all too often underchart visits causing the same issues in audits. Again they have no accountability. Yet they need more money.......