ResMed responds


All of us at ResMed are excited about the Brightree acquisition. It supports our long-standing commitment to our home medical equipment customers with whom we have worked for 26-plus years to change the lives of millions of patients with serious respiratory conditions. Brightree’s expertise as a software provider in the post-acute care setting, when paired with ResMed’s therapy solutions and cloud-based infrastructure for respiratory care management, will mean greater efficiencies for our HME customers and improved experiences for the patients we serve together.

We understand that some providers may have questions about how this acquisition will affect them. We are happy to address those questions, and appreciate HME News giving us the opportunity to do so.

After the acquisition closes, Brightree will operate as a separate subsidiary, with a plan to develop robust software integrations that can dramatically increase business efficiencies for our customers. The exceptional service our joint customers have come to expect from both Brightree and ResMed will continue.

ResMed will not have access to individual Brightree customers’ patient data or pricing information. This is not a change, as Brightree will continue to respect the data protection provisions in the existing agreements with its customers. Similarly, Brightree’s pricing and promotional agreements will not change; those provisions will also remain in place. Instead, with input and focus from ResMed, our collective hope is that Brightree will be able to offer even more exciting new software products to make our customers more successful.   

Integrity is one of ResMed’s core values, and that’s also true at Brightree. Our customers can continue to rely on Brightree and ResMed to do what we say we’re going to do. ResMed has carefully guarded patient data in our AirView and U-Sleep data systems, and will continue to do so. Brightree has a similar track record of protecting patient and customer information.  And ResMed has a demonstrable track record protecting customer interests after acquiring the Caretouch and Jaysec resupply businesses. We think we’ve earned your trust and we intend to continue to earn it with how Brightree operates.

Regardless of the situation, at ResMed we firmly believe in and are committed to our core values of ethics and integrity, and it will be no different once Brightree joins the ResMed family.     

Of course, we encourage customers to contact us if they continue to have concerns.