Tag: Competitive Acquisition Ombudsman

WASHINGTON - The Competitive Acquisition Ombudsman recently published a report to Congress on concerns with the program, including beneficiary access.Although the CAO publishes the report annually, it has not been publically available since 2011. This most recent report, therefore, combines fiscal years 2012-16.During this time period, there were 741,065 inquiries made through 1-800-Medicare, 633 of which were escalated to CMS. Complaints made by beneficiaries, discharge planners and DME suppliers...