Tag: Resupply
ACU-Serve acquires Beyond HME
March 20, 2024HME News Staff
AKRON, Ohio – ACU-Serve has acquired Beyond HME, which offers resupply services, in a strategic move to enhance its offerings.
"The acquisition of Beyond HME represents a pivotal moment for ACU-Serve as we continue to pursue strategic growth opportunities in the health care sector," said Jim Knight, president of ACU-Serve. "Beyond HME's reputation for excellence and its focus on re-supply services complement our existing offerings, positioning us for even greater...
Resupply: Establish benchmarks, goals
August 9, 2023James Dragatsis
Q. What are some KPIs I can use to measure the success of our resupply program?
A. Measuring the success of your resupply program is an important element for not only your business but also your patients. Having key performance indicators to measure is the first step in establishing benchmarks and goals.
Compliance
The foundation of a solid resupply program starts with patient compliance. Successfully getting patients compliant on PAP therapy leads to active resupply...
Resupply: Start with culture
July 10, 2023James Dragatsis
Q. What does it take to run a successful resupply call center?
A. Whenever people ask me what made my call center successful, I always say the same thing: the people! The foundation of any successful business is the people, and that starts with the culture. Sure, you can have 200 employees and say, “Wow, look how successful we are,” but the reality is, are the employees happy and in a culture that promotes growth, respect and dedication?
A positive culture creates a...
Resupply: Take advantage of options
June 7, 2023James Dragatsis
Q. How do I choose the best resupply solution?
A. When looking at your resupply business and the best solution, it’s important to look at your overall business and the solutions implemented across all business lines. Resupply is unique in the sense that there are many ways to run a successful program without having all your eggs in one basket. The current array of options has made way for creating an optimized solution outside of your other business lines and software platforms.
The...
Resupply: Don’t lose sight of what matters
May 9, 2023James Dragatsis
Q. How do I find a resupply program that encompasses all communication modalities?
A. As PAP resupply has rapidly changed and expanded over the last decade, options for contacting patients have also grown – from IVR, live call and email to texting to electronic ordering. Finding a program and solution that best fits your business’ needs is key.
Enhanced technology has enabled us to reach more patients, and more efficiently, to capture resupply orders. We live...
ACU-Serve gives providers options
March 31, 2023Liz Beaulieu, Editor
AKRON, Ohio – ACU-Serve’s partnership with Beyond HME is a nod to the importance of a multi-modality approach to resupply, even as more and more solutions emphasize all things electronic, say execs from the two companies.
ACU-Serve announced in February that it was partnering with Beyond HME, a Florida-based live call solutions provider, to offer resupply services, as well as compliance and full-service consulting, to its clients. Then both companies announced in March that they...
CU adds resupply application
April 4, 2022HME News Staff
BILLINGS, Mont. – Computers Unlimited has released TIMS Patient Subscriptions, an application that allows HME providers to enroll their patients in a resupply subscription during initial intake. Key integration points for the application include easy patient auto enrollment, automated compliance checks (eligibility, utilization, documentation and authorizations), patient contact options (phone, email, text or IVR) and auto-generated qualified orders. Computers Unlimited expects 80% of resupply...
Resupply: Measure it to manage it
December 14, 2020Mark Boardman
Q. How well is my CPAP compliance and resupply program performing compared to other HME providers?
A. Perhaps one of the more useful statements pertaining to business excellence is, "If it can't be measured, it can't be managed." Applying this to key aspects of our businesses is critical if growth and improvement objectives are going to be achieved. If a business goal or objective is to become a leader in CPAP compliance and resupply, it is essential to know the industry benchmarks to...
Baxter buys SleepGlad
December 2, 2020HME News Staff
COLUMBIA, Tenn. - Baxter Management has bought SleepGlad, a cloud-based CPAP mask fitting and initial CPAP management platform for HME providers. The technology, which only requires patients to take a “selfie,” is manufacturer neutral, meaning providers can customize and add preferences from ResMed, Philips Respironics, Fisher & Paykel Healthcare or 3B Medical. “We are excited to have SleepGlad join our family of companies,” said David Baxter, owner. “We look forward...
Resupply Programs: Establish point of differentiation
September 9, 2020Mark Boardman
Q. How do I maximize my CPAP compliance and resupply program?A. As a previous HME owner and CPAP provider, we found that focusing on the following key components allowed us to produce industry-leading results.Referral sourcesWe began by asking our referral sources what we can do to become an essential resource or partner to them. The answer was simple: better patient care. Ninety three percent of providers feel it is essential for patients to feel satisfied with their health care provider. Establishing...