Tag: Tactical Back Office

Automation technology has made great strides within the HME industry, organizing and streamlining operational office functions that go beyond billing. That progress has changed the dynamic of a provider’s financial processes and business workflow.  “Basically, there are many areas in the HME provider’s business, including revenue cycle management, where advanced technology and automation – including artificial intelligence – can be used to improve process throughput,...

Interoperability – the cyber pipeline for data sharing among various providers on the health care continuum – has been evolving over the past two decades since its launch during President George W. Bush’s administration in 2004. It was adopted primarily by large acute care organizations during its formative period, but it appears providers in the post-acute sector, including HME companies, are finally jumping on board.  “Health care interoperability is essential for...

Q. What cost savings does a remote work force offer? A. As we decide how to best handle employees in a post-pandemic world, working from home poses more questions about how to best utilize current staffing. Consider the cost of working from home. Did you supply the PC/scanner/printer? Invest in remote time monitoring or IT infrastructure? Productivity software? What about trust? When I look at job openings online and find every DME around me is hiring for positions that can be filled by remote...

Q. How do I stop the revolving door of employees?  A. An HME business has many things to worry about and turnover is one of them. A recent search online indicates the turnover rate is as high as 60% for medical assistants in health care. I would agree with this percentage, as we have experienced the same.   That’s until we started hiring remote personnel five years ago and excessive turnover...

Q. How can I scale my personnel needs?  A. Signing a new contract or being awarded a new payer can leave you waiting for customers or inundate you with new business. In the case of the latter, you can go through the arduous process of hiring, farm-out to a service or onboard remote personnel.    Hiring takes time, careful consideration, and choosing the right people and capital with no guarantee of return, especially in the current environment where...

Q. Why don’t I just “farm it out”? A. Intake and billing are critical functions that directly affect cash flow and your reputation as a provider. These functions are vital to your success. When these functions are “farmed out,” you have little to no control over who is working your accounts, and what kind of in-depth knowledge and dedication they have. Assigned to your account is a “point person" who, in our experience, does not know what team member...

MINDEN, Nev. - As more people are ordered to stay home due to the coronavirus, Tactical Back Office's business model fits the world “like a glove,” says Todd Usher.“The coronavirus hasn't affected us,” said Usher, president and CEO of the remote personnel staffing company, and co-founder of Home Oxygen Co. “It's been seamless because we're already working from home, but at a lower cost.”Tactical Back Office's services include CMN collection and filing, A/R aging,...

MODESTO, Calif. - Tactical Back Office, a firm offering remote personnel services for processing HME orders, has continued operations throughout the coronavirus outbreak, resulting in little disruption for its clients, while keeping employees and clients safe. The company currently provides remote personnel to HME companies nationally.