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A 'robust' retail push

Medtrade 2012 Retail Design Center larger, more detailed than last year

Retail sales can be a very strong business for home medical equipment providers and it is time they started flexing their muscles, creators of the Medtrade 2012 Retail Design Center say.

The Summit sessions

Friday, September 21, 2012

I just finished a wrap-up of the HME News Business Summit for the Newswire, but there’s still more I want to share.

It was that kind of event.

Five lessons learned from an HME newbie

Wednesday, July 18, 2012
Travis Conn
Communications manager at Grace Healthcare

The following guest commentary expresses a few things that I have learned during my first six months in the HME industry. For some readers, what follows is surely well-known. Others may shake their heads in disagreement. But this commentary isn’t really for them.

Always right? Sometimes, the customer is wrong, rude or just plain dumb

Tuesday, June 12, 2012

As anyone who has ever worked in customer service of any sort (food service, retail, call centers) knows, the person who coined the phrase "the customer is always right" probably never had to work directly with customers. And I think EVERYBODY should have to do a stint in their lives.

Vince Crew's parting words for the HME industry

Friday, March 23, 2012

Vince Crew, a familiar and friendly face at HME conferences for 15 years, has decided to take his consulting company, Reach Development, in a new direction by working with other healthcare companies like hospitals. Here’s what Crew had to say in an “exit interview” with HME News this week.

Change your attitude, try the French-fry close and stay away from extremes

Tuesday, March 13, 2012

Last week, we kicked off our new schedule of HME New TV interviews for the next two months. This round of interviews covers a pretty wide range of topics. I'm pretty sure there's something here for everyone.

The chronicles of California, part 1

Monday, February 6, 2012

This morning, JoEllen Reed, our West Coast sales rep, and I decided to pop in on a couple of HME providers while we’re in the San Diego area visiting HME manufacturers.

How to make money in HME. Part II

Tuesday, October 26, 2010

I received an interesting email yesterday  from an HME provider I've known and respected for several years.

It's an All Star lineup for new retail venture


WALNUT CREEK, Calif. – Mike Kuller faced a steep learning curve when it came to opening his new retail business, but the respiratory provider was prepared to do his homework.