A. Brick-and-mortar retailers are often frustrated when customers use their stores as a showroom for their later purchases online. What if online price cutting isn’t the only reason your customer decides to leave a store and shop online instead?
NEENAH, Wis. – The CareGiver Partnership, a national retailer of incontinence supplies and other home healthcare products, has earned an “excellent” rating from STELLAService, an independent company that rates the customer service performance of online businesses.
As anyone who has ever worked in customer service of any sort (food service, retail, call centers) knows, the person who coined the phrase "the customer is always right" probably never had to work directly with customers. And I think EVERYBODY should have to do a stint in their lives.