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Customer service

Short takes: Dynamic Seminars, ACHC


Long-time industry expert Louis Feuer has made available his first online series of courses and lectures.

Training & education: Be willing to go the extra step

Q. How can education help me compete with online retailers?

A. Brick-and-mortar retailers are often frustrated when customers use their stores as a showroom for their later purchases online. What if online price cutting isn’t the only reason your customer decides to leave a store and shop online instead?

CareGiver Partnership receives ‘excellent’ rating


NEENAH, Wis. – The CareGiver Partnership, a national retailer of incontinence supplies and other home healthcare products, has earned an “excellent” rating from STELLAService, an independent company that rates the customer service performance of online businesses.

The tale of the three CSRs

Monday, December 3, 2012

I have a good idea for a study by the Office of Inspector General (OIG) or the Government Accountability Office (GAO).

How well-versed are Medicare’s customer service reps (CSRs)?

Always right? Sometimes, the customer is wrong, rude or just plain dumb

Tuesday, June 12, 2012

As anyone who has ever worked in customer service of any sort (food service, retail, call centers) knows, the person who coined the phrase "the customer is always right" probably never had to work directly with customers. And I think EVERYBODY should have to do a stint in their lives.

Customer service


Wes Hopper discusses why you should keep but, no and however out of your conversations.