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Can any healthcare provider be compliant?

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09/25/2011

With everything going on in the HME industry right now, it's hard to believe that any other industry has it as bad.

Communication improves compliance

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09/25/2011

A. It's just as important to have a rapport with existing clients and to build relationships as it is to gain new customers. If you offer your customers mediocre service, they may not complain, however this does not earn you repeat business, referrals or recommendations. As long as the customer's needs and satisfaction are considered a priority, this message will resound among your staff. You and your fellow team members should strive to deliver exceptional service. Not only is this a good standard business practice, but Medicare now requires additional communication between providers and their patients for compliance.

Consumers openly price-shopping

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09/25/2011

YARMOUTH, Maine - Internet competition is nothing new for brick-and-mortar HME providers, but consumers seem to be getting more aggressive when it comes to price shopping, they say.

Providers should offer comfort clothing—if their teams have the right stuff

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09/25/2011

COLORADO SPRINGS, Colo. - There's a demand for "comfort clothing" and if HME providers don't meet it, customers will go somewhere else to find it.

Safety no accident

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09/25/2011

A. Since you can't drive it for them, you must take pro-active risk management steps to reduce the chances for an accident.

Get current on requirements

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09/25/2011

A. Within CMS's Aug. 19 announcement of Round 2 of competitive bidding, there are multiple references to 'get licensed' and 'get accredited' if you plan to submit a bid.

NRRTS to change its communication strategy

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09/25/2011

WALSENBURG, Colo. - A recent survey of both NRRTS registrants and "Friends of NRRTS" offered few surprises to Executive Director Simon Margolis.

Let's put a stop to the government's game of 'gotcha'

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09/25/2011

Recent government reports highlight high error rates and levels of improper payments related to claims for power mobility devices (PMD). Subsequent news coverage lays the blame squarely on durable medical equipment (DME) suppliers, while ignoring the real cause, the government itself. CMS has for many years ignored pleas from physicians and the PMD industry to provide a clear objective standard for documenting medical necessity and a multi-page clinical guide to assist physicians in satisfying documentation requirements in a uniform manner. This strategy enables CMS and its contractors to apply confusing subjective policies to deny legitimate PMD claims either upon initial filing or via multiple post-pay audit cycles. Subsequently, misleading reports are issued using deceptive data that results in new levels of Congressional legislative action. As an industry, we should expect more from our government and its agencies.

Letters to the editor: Show your support

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09/25/2011

I am writing this letter regarding the owner of Nichole Medical, Dominic Rotella, and his fight against contractor/auditor TriCenturion. I urge you to read this important story: Provider wants auditor to pay on page XX. This is a matter that can affect us all because it points to the fact that CMS and its contractors hold all of the power and we are susceptible to however they wish to yield it. Dominic in no way requested me to write about this situation. I simply felt like I had to take part in this effort.

Providing in rural areas: technology provides solutions

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09/25/2011

Mark Schmeler at the University of Pittsburgh says that caring for patients in rural areas is a challenge for healthcare providers of all stripes.

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