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home medical equipment

Customer retention

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07/25/2011

A. One simple and occasionally overlooked aspect of running a business is ensuring that the customers who have purchased once will continue to purchase in the future. Companies are constantly marketing for new referral sources and putting efforts toward gaining new customers. Unfortunately, this often results in neglecting your current customer base. By showing your current customers that you value their individual needs, you will increase their loyalty and ensure they will contact you again in the future. These steps could be as simple as a follow-up phone call or a letter to communicate that you are grateful to have them as a patient. Once they know their business is appreciated, they are inclined to bring you more.

Loss control

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07/25/2011

A. An old saying goes "You can talk about the weather, but you can't do anything about it." Never has that been more evident than 2011. Weather disasters seem to strike around the country on a daily basis and the devastation has been evident in daily news stories. When it comes to your business, weather could be the event from which there is no recovery however much of that depends on how prepared you are before the storm.

Quebec company says 'oui' to HME

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07/25/2011

MONTREAL - A Canadian company that says it is eyeing the home medical equipment market here doesn't exactly have deep pockets, say analysts.

Service departments

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07/25/2011

A. We are all painfully familiar with the challenge of providing quality repair service for our mobility customers yet somehow not go broke.

You wont be disappointed

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07/25/2011

The learning experience is second to none. If you're an owner or manager of an HME company, this education event is for you. Well present a look forward with fact-based presentations and real industry thought leaders to help you prepare your business for the future. For instance, you'll hear from a physician who's a nationally recognized advocate for care in the home. There'll be tips and insights from competitive bidding participants. Well reveal and interpret our most recent Financial Benchmark Survey data. You'll hear about what you're missing by not doing social media and then well give you tips on how to make it work in your company. And theres much more, including a session about reducing hospital re-admissions and a panel of leading M&A specialists who can help answer the question, should I buy or should I sell?

An HME provider is the complete package

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07/25/2011

I think its worth highlighting a comment to one of my blogs about a recent OIG advisory opinion criticizing arrangements between DME providers and sleep labs whereby the DME provider pays the sleep lab to perform certain services related to setting up patients on CPAP devices and educating them.

Groups submit comments on ACO rule

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07/25/2011

WASHINGTON - Industry stakeholders in early June weighed in on CMS's proposed rule on accountable care organizations (ACOs).

If you want to thrive, be ready to turn the page

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Tuesday, July 19, 2011

If you read this blog regularly, then you know I work part-time at Borders Books. Or at least, I did. Borders announced yesterday that it is  liquidating the entire chain, something we all knew—but didn't really believe–would happen.

'I've never been in a space like that'

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06/23/2011

CAMBRIDGE, Iowa – Since a 2003 car accident that left her a quadriplegic, Angie Plager, 28, has volunteered and advocated for people with disabilities, currently as president of the Iowa Chapter of United Spinal Cord Injury Association. Her work life is also devoted to helping people with disabilities, through her position with People for Quality Care, a division of The VGM Group.

Appeals

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06/23/2011

A. The ALJ hearing process normally affords providers a greater opportunity to present evidence, arguments and witnesses in support of payment. Many ALJs are open to listening to the provider's verbal arguments. Understanding the ALJ process can increase the provider's chances of receiving a favorable decision. In addition to retaining experienced legal counsel, providers should have a clinician testify telephonically in support of the claim(s).

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