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Pricing structure costs Respironics $34.8M


MURRYSVILLE, Pa. – HME providers must now pay for automated resupply services from Respironics regardless of whether or not they buy the company’s products.

ResMed buys CareTouch

CareTouch will be rebranded as ResMed ReSupply

SAN DIEGO – ResMed continues to ramp up its service offerings, announcing July 8 that it has bought CareTouch, a provider of Internet-based solutions and therapy-focused resupply programs for HME providers.

Verus Healthcare grows 1,000%


NASHVILLE, Tenn. – Verus Healthcare has grown its CPAP business by 1,000% in three years, the company announced this week.

Get out in front of bundled payments, Seibels says


LAS VEGAS – CMS’s plan to use bundled payments isn’t popular, but the initiative could, ultimately, help HME providers show their worth as cost-savers, says Emmet Seibels, who spoke at Medtrade Spring last week. 

CareTouch hits milestone


DENVER – CareTouch Communications hit a major milestone in January: It surpassed 6 million patient encounters. The company contacts patients on behalf of HME providers to replenish their medical equipment and supplies.

Resupply: Get your arms around tech

Q. How do I maximize my revenue through resupply?

A. Technology is a must. How else can you track individual patient bases that use different things and need them resupplied at different times. That’s the biggest hurdle.

Resupply: Show patients you care

Q. How do I build patient and referral source loyalty?

A. Live. A simple word, but not so simple to achieve. Most HME owners I speak with have a hard time keeping up with who walks in the door, answering incoming calls and taking care of what comes through their fax machines.

Resupply: Stay in touch

Q. How can resupply optimize my initial CPAP setup?

A. If you do not have a proactive resupply program, odds are you will lose your CPAP patient. A resupply program is most successful when implemented with a patient at the very beginning.

Cape Medical moves resupply online


SANDWICH, Mass. – Cape Medical Supply on June 2 launched a MyResupply web portal, allowing its CPAP customers to reorder their supplies as if they were ordering a book on Amazon.

A new take on old nightmares

Friday, May 9, 2014

We’re putting the finishing touches on the June issue this week (June!), and as I was proofing pages, a few things that I read really resonated with me.