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patient collections

Collections: Tame the beast

Q. How can I get organized to realize potential patient revenue?

A. Turning your potential revenue into actual revenue is looked at as something scientific and difficult to achieve. In all actuality, it needs to be managed individually like any other department.

Medtrade preview: Find a co-pay ‘bad guy’


ORLANDO, Fla. – Most people with private insurance expect to hear this question from their healthcare providers: “Do you have a co-pay?”

Short takes: CareTouch, BioScrip


Denver-based CareTouch Communications is celebrating the one-year anniversary of CareTouch Collect, a program that contacts patients and connects them with their providers to secure payment or devise a payment plan.

Collections: Gather true AR picture

Q. How do I determine whether outsourcing patient collections is right for my company?

A. To determine if this is a true need, the provider must become familiar with patient balances at that moment to include accounts receivable buckets in detail and know the acceptable percentage in each.

Collections: Set the standard

Q. How do I eliminate or deter the assumption that I won’t send patients to collections?

A. What really is a good patient/customer for your business? One who continues to purchase and rent products but never pays or one who pays or at least makes an attempt? You are losing the balance due, inventory cost and administrative time.

'One financial story'


Aside from maybe diversifying into retail, collecting co-pays has been the drum most beat in the HME industry in the past five to 10 years. Has that beat finally reached a crescendo?

The patient collections race


YARMOUTH, Maine – Invacare’s decision to close Invacare HCS on Aug. 30 has set off a blitz of activity among patient collections companies.

Brightree, Strategic AR integrate solutions


ATLANTA and OVERLAND PARK, Kan. – Brightree has formed a relationship with Strategic AR to facilitate a more streamlined patient collection and payment posting experience, according to a press release.