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ACU-Serve adds intake services


AKRON, Ohio – ACU-Serve, which provides billing and collection services, has added intake services to its offerings and hired Linda Czekanski as director of intake and training. “ACU-Serve plans to rapidly grow the intake side of the business,” the company stated.

Business operations: Define your mission

Q. If I have collection procedures, do I need a collection policy?

A. Yes, a collection policy defines the mission and rules you want employees to follow to reach company goals.

Business operations: Answer these five basic questions

Q. What are the five essential questions to answer in your collection policy?

A. A collection policy is the set of procedures your company will follow to ensure payment of patient accounts. To cover the key elements in your policy, answer these five basic questions:
What are your collection goals?

Business operations: Use your policy as a compass

Q. Why should a company have a collection policy?

A. In today’s environment, HME margins are narrower than ever. Tightening margins mean you cannot afford to allow any payments to fall through the cracks. What can you do to close the gaps? A written collection policy.

Patient Collections: Don’t bet against the house

Q. Why should I implement a ‘card on file’ payment method for my business?

A. Did you know that 60% of the amount owed by patients is never collected, and that 30% of patients have a past due balance of 60 or more days?

BBMK, Allegiance Group strike partnership


MIDDLETOWN, N.J., and OVERLAND PARK, Kan. – BBMK Technologies, the provider of a cloud-based homecare software solution called NikoHealth, has entered into an agreement with the Allegiance Group.

Mediware, Empire Home Infusion go deeper


LENEXA, Kan. – Mediware Information Systems has announced that Empire Home Infusion Services in Ballston Spa, N.Y., has expanded its partnership with the company to include on-site consulting and training. The provider, part of the St.

Take a road trip to improved collections


The making of New Year’s resolutions is a customary tradition on Dec. 31. As the ball drops and the New Year is upon us, we look for ways to improve ourselves and our companies in a variety of ways.

A/R Allegiance adds billing services


OVERLAND PARK, Kan. – A/R Allegiance Group has expanded its services to include medical billing, positioning the company to offer full revenue cycle management.

Patientco adds millions of users


ATLANTA – Patientco added more than 2.4 million patients across multiple healthcare providers to its user base in the first quarter of 2015.