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Jennifer Leon

Patient Collections: Fine-tune where needed

Q. How do I maintain the momentum with my new card on file policy?
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08/29/2018

The essential techniques for an effective automatic payment program include: establishing, preparing, communicating and lastly—maintaining. You’ve established your card on file plan, and that’s great.

Patient collections: Train, then communicate

Q. How do I communicate my new ‘card on file’ policy?
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07/30/2018

A. Once you’ve decided to implement a ‘card on file’ payment method, and you’ve begun changing internal processes, the next step should be to communicate this policy—the key in developing a successful automatic payment program.

Patient Collections: Lock it down like Fort Knox

Q. You’ve decided to implement a ‘card on file’ Program. What should you do next?
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06/26/2018

A. There are four simple steps.

Select a Payment Vendor that Holds the Highest PCI DSS Certification

Patient Collections: Don’t bet against the house

Q. Why should I implement a ‘card on file’ payment method for my business?
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05/29/2018

A. Did you know that 60% of the amount owed by patients is never collected, and that 30% of patients have a past due balance of 60 or more days?

Capture customers, payments

Mobile payments have increased, but time spent on those searches had decreased
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07/25/2016

WATERLOO, Iowa – Whether it’s offering information, selling products, or providing an easy way to pay, providers more than ever need to shift their focus to technology, say industry experts.

Capturing customers

Billing technology: Select the right agent

Q. Will using virtual agents to call my patients really work?
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06/20/2014

A. Fast, easy and automatic has become the new standard in today’s society. Patients want things the simplest way they can get them, so what better way to implement this new standard of automation in your business than through self-service virtual agents?

Billing technology: Make waste unnecessary

Q. What are some benefits that I can expect from implementing electronic delivery of invoices?
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05/23/2014

A. As new knowledge and technologies like online bill pay and automatic payments emerge our lives become more streamlined and therefore more simplified. Billing can be a hassle, but with new technology billing becomes a dream rather than a nightmare. 

Billing technology: Transition gently to new technology

Q. Should I implement automatic payment technology?
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04/25/2014

A. Automatic payment is something that providers must bring to the forefront of their businesses. This technology not only eliminates the time it takes to get paid, but it also ensures the 100% coverage model that providers so desperately need.