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revenue cycle managment

Revenue Cycle: Establish KPI goals

Q. What KPIs show I have strong revenue cycle management practices?

A. Industry experts suggest that every team member have performance goals, engage in monthly feedback sessions with their team and manager, and receive incentives for performance improvements.

Revenue Cycle Management: Perfect the knowledge transfer

Q. How can I use technology to shorten the learning curve for my CSRs?

A. Too often, I have seen providers rely on their own staff to transfer tribal knowledge using a mix of water-cooler talk or on-the-job training. The result is ill-informed personnel, costly mistakes, no documentation and reduced productivity.

Revenue cycle management checklist

Form a 'line of sight' team to review process performance, identify opportunities and align initiatives

The revenue cycle management function has come a long way for DME/HME companies with a recent paradigm shift in thinking from a cost center to a profit center view. Unfortunately, this shift in mindset has not led to an industry breakthrough solution.