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Human resources: Embrace generational differences


Q. How can I accommodate multiple generations in the workplace?

Human resources: Be mindful about holidays

Laizer Kornwasser

Q. Should we celebrate holidays at work?

A. During December, a common greeting heard by many employees in the United States is,“Happy Holidays.” There are millions of Americans who don’t celebrate a holiday in December, either due to not having a religious affiliation, or because their religious holiday(s) is/are observed during a different time of the year.

Human Resources: Lead by example

Q. How can I encourage feedback in our organization?

A. It’s easy to imagine the experience of a doctor’s office visit: after waiting 30 minutes to be called into an exam room, another 30 minutes pass while waiting for the doctor to finally arrive and perform their exam.

Human Resources: Obsess over customers

Q. Why does company culture matter?

A. The culture you create and the employees you hire will determine if you will be Kodak or Amazon.

CareCentrix addresses concerns during meeting


WASHINGTON – CareCentrix has begun a system-wide analysis to determine areas where it can improve its processes, and started working with insurance plans to improve the reconsideration process and timeliness of responses, AAHomecare reports.

Employers invest in workplace culture, benefits


When it comes to attracting and retaining employees, companies are creating a place people want to work, rather than simply collect a paycheck, they say.

Connected care is a multi-dimensional domain


Pinpointing exactly what “connected care” is can be a tricky exercise.

Honor roll: Penrod Medical Equipment, CareCentrix


Craig Rae, owner of Penrod Medical Equipment in Salisbury, N.C., was recently named to the National Small Business Association Leadership Council.

Providers cite frustration with CareCentrix


HARTFORD, Conn. – HME provider complaints with CareCentrix came to a head recently, when The MED Group reportedly cancelled its payer agreement with the company.

Q&A: Former CMS official thinks outside ‘black box’


HARTFORD, Conn. – Leslie Norwalk is a former CMS acting administrator, but these days, in her role on CareCentrix’s board of directors, she loves being closer to the provider side of things.