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card on file

Patient collections: Train, then communicate

Q. How do I communicate my new ‘card on file’ policy?

A. Once you’ve decided to implement a ‘card on file’ payment method, and you’ve begun changing internal processes, the next step should be to communicate this policy—the key in developing a successful automatic payment program.

Newspoll: Providers reconsidering credit card policy


YARMOUTH, Maine – Fewer than half (36%) of providers say they keep a credit card on file for customers but that may be changing, say respondents to a recent HME Newspoll.