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Anne Orrick

Business operations: Define your mission

Q. If I have collection procedures, do I need a collection policy?

A. Yes, a collection policy defines the mission and rules you want employees to follow to reach company goals.

Business operations: List, prioritize, then engage

Q. How does company culture impact collection results?

A. Today, there is an urgency to improve patient collections. You have thoughtfully created your collection policy and procedures to meet your goals. Now what? Two keys to success that cannot be found in a written policy are:  Your staff and culture.

Business operations: Answer these five basic questions

Q. What are the five essential questions to answer in your collection policy?

A. A collection policy is the set of procedures your company will follow to ensure payment of patient accounts. To cover the key elements in your policy, answer these five basic questions:
What are your collection goals?