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Billing technology: Select the right agent

Q. Will using virtual agents to call my patients really work?
 - 
06/20/2014

A. Fast, easy and automatic has become the new standard in today’s society. Patients want things the simplest way they can get them, so what better way to implement this new standard of automation in your business than through self-service virtual agents?

Comparative analytics: Manage revenue cycle

Q. How can I make my revenue cycle most efficient?
 - 
05/28/2014

A. Managing the revenue cycle is more challenging than ever. HME/DME providers need to identify and analyze the issues that impact performance and streamline processes to stay competitive.

Marketing: Stand out in the inbox

Q. How can I effectively deploy an email marketing campaign that outshines the rest?
 - 
05/28/2014

A. Email marketing campaigns are key to your business, but if you’re not strategic, yours could become just another message in an inbox.

Rentals: Prioritize maintenance

Q. Why is it important to maintain rental equipment?
 - 
05/28/2014

A. It’s easier to retain an existing customer versus landing a new one.

Clinical documentation: Look to LCDs for guidance

Q. How do I know what Medicare wants in the documentation?
 - 
05/28/2014

A. It seems like what they want and expect changes on a regular basis; however, most of the products you bill for have a local coverage determination (LCD).

Training & education: Keep customers in the loop

Q. How can I use social media to educate my customers?
 - 
05/23/2014

A. These days, people have constant access to the Internet. Smart phones and tablets make it easy to stay connected while on the go.

Collections: Consider impacts of self-service

Q. What changes can I make to improve my billing staff efficiency?
 - 
05/23/2014

A. A billing manager recently shared with me: “I don’t really have a collection problem, I have a payment processing problem.” Wow. That’s a nice problem to have, isn’t it? She’s hitting her collection goals, but the cost of collecting is too high.

Billing technology: Make waste unnecessary

Q. What are some benefits that I can expect from implementing electronic delivery of invoices?
 - 
05/23/2014

A. As new knowledge and technologies like online bill pay and automatic payments emerge our lives become more streamlined and therefore more simplified. Billing can be a hassle, but with new technology billing becomes a dream rather than a nightmare. 

Face-to-face rule: Step into doc's shoes

Q. What does the face-to-face rule mean for doctors?
 - 
05/23/2014

A. DME companies need the face-to-face paperwork required by Medicare, and physicians, for whatever reason, have trouble providing it. The push and pull over accurate and complete paperwork documenting medical necessity has always created an issue. 

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