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Collections: Set the standard

Q. How do I eliminate or deter the assumption that I won’t send patients to collections?
 - 
08/23/2013

A. What really is a good patient/customer for your business? One who continues to purchase and rent products but never pays or one who pays or at least makes an attempt? You are losing the balance due, inventory cost and administrative time.

Legal: Pass the test for paying employees

Q. How do I pay commission-based employees under the Fair Labor Standards Act?
 - 
08/23/2013

A.

Audits: Provide auditor with perfect package

Q. What is the best way to organize documentation and respond to an audit?
 - 
08/23/2013

A. The quality of your audit response packet is imperative. The objective is to put your company in the best possible light with the auditor, and provide them with organized and relevant documentation.

Contracting: Stay on top of contracts

Q. How can contract management benefit and lengthen the relationship?
 - 
06/21/2013

A. Being able to provide information quickly and efficiently to your customer as far as trends and outcomes is critical to maintaining long-term contracts.

Billing: Follow new rules for diabetes test supplies

Q. What do I need to know about furnishing diabetes testing supplies starting July 1?
 - 
06/21/2013

A. The national mail-order competition includes all ZIP codes in all parts of the United States, as well as the District of Columbia, Puerto Rico, US Virgin Islands, Guam and American Samoa.

Retail: Determine your retail niche

Q. How do I price products in a retail store?
 - 
06/21/2013

A. Pricing in retail is an art, and there are a number of factors you must consider. What niche are you trying to fill? Are you a low-priced discounter, or are you in a higher income area where you can emphasize quality and service over price?

Efficiencies: CASH in on outsourcing

Q. Will outsourcing parts of my business offer an efficient return on investment?
 - 
06/21/2013

A. As with many business decisions, a lot depends on your outsourced business partner. With a dependable partner, you may lose some day-to-day control, but you will likely gain valuable expertise and scalability.

Contracting: Stay on top of contracts

Q. How can contract management benefit and lengthen the relationship?
 - 
06/21/2013

A. Being able to provide information quickly and efficiently to your customer as far as trends and outcomes is critical to maintaining long-term contracts.

Billing: Keep eligibility rules in mind

Q. What are the rules for supplying to patients who are in a SNF or who are receiving home health care?
 - 
05/24/2013

A. Many denials stem from a patient being admitted into a skilled nursing facility (SNF) or having a home health episode.

Retail: Put feet on the street

Q. Do I need an outside sales person for my retail store?
 - 
05/24/2013

A. In retail, the goal is to drive as much traffic as possible into the store. You are trying to make the public aware you are there and give them a reason to come in.

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