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Patient Data: Tap into this resource

Q. What does the law say about using patient data in your marketing efforts?
 - 
09/22/2017

A. The HME community has faced many challenges over the past few years, from competitive bidding to bundled payment initiatives and audit programs. Providers are left assessing all available options to generate more business and find new revenue streams.

Mobile Solutions: Don't fix what isn't broken

Q. Okay, I see the business benefits…but does it positively affect my patients?
 - 
08/28/2017

A. We can all agree that operational success may keep an organization running, but it’s the quality of customer care that keeps it in business. However, the two are not always mutually exclusive.

24-Hour Care: Look to today, tomorrow, the future

Q. What is the future of 24-hour care?
 - 
08/28/2017

A. We have learned the importance of completing a comprehensive assessment of needs and choosing the right mix of products. It was not long ago that we discovered the power of connectivity and the ability to access information on demand on our phones.

Efficiencies: Get out of the box

Q. How do I cut down on wasted supplies sent to patients?
 - 
08/28/2017

A. The issue of wasted supplies has been carefully studied in healthcare, as providers continue to look for ways to cut costs.

Social Media: Make the investment

Q. How do I measure social media ROI?
 - 
08/28/2017

A. When considering hiring a social media professional to help your business there are a few questions you may need answered. How do I justify this person’s salary? How is this going to help my business?

24-Hour Care: Assess need-want and environment

Q. How do I assess and implement 24-hour care into my business?
 - 
07/31/2017

A. An important part of 24-hour care is successful implementation, with the goal of improving function, activity, participation and quality of life for the individual.

Mobile Solutions: Keep patient files at your fingertips

Q. How does mobile help with compliance and auditing?
 - 
07/31/2017

A. Maintaining compliance is key to running a successful HME company. Regulations continually change not only for accreditation and equipment criteria, but also for maintaining your insurance contracts.

Efficiencies: Go out and talk to your patients

Q. How do I improve my patient experience?
 - 
07/31/2017

A. The best way is to go out and talk to your patients. Find out what their current experience is. It may sound too simple, but it’s a critical step rarely taken.

Social Media: Meet them where they are

Q. How do I build relationships with influencers in a digital age?
 - 
07/31/2017

A. Social media influencers, bloggers, online news and podcasts are the new newspapers and magazines.

Mobile Solutions: Avoid a tower of documents

Q. How can mobile delivery management improve the speed of my billing process?
 - 
06/26/2017

A. What does your billing process look like? Backed up? Time consuming to your delivery technicians? A daunting tower of documents for your billing department to quickly and accurately process? Complaints from your billers about work/life balance?

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