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Revenue Cycle Management: Perfect the knowledge transfer

Q. How can I use technology to shorten the learning curve for my CSRs?
 - 
01/25/2018

A. Too often, I have seen providers rely on their own staff to transfer tribal knowledge using a mix of water-cooler talk or on-the-job training. The result is ill-informed personnel, costly mistakes, no documentation and reduced productivity.

Machine learning: Match patient with provider

Q. What is machine learning and how does it improve post-acute care outcomes and provide cost savings?
 - 
12/29/2017

A. Artificial intelligence (AI) and machine learning have been integrated in our daily lives from social media interactions, retail shopping and now healthcare.

Oxygen Management: Weigh costs of delivery model

Q. What is the best strategy in converting my oxygen therapy fleet into a non-delivery model?
 - 
12/29/2017

A. With the recent cuts in reimbursement, home care providers are looking to get every penny out of every transaction.

HIPAA Security: Assess additional security needs

Q. How should a small to mid-sized business prepare for the general data protection regulation?
 - 
12/29/2017

A. The GDPR, effective May 25, 2018, requires a number of new data protection obligations for everyone who does business in and with the European Union. EU data protection law will extend to all foreign companies processing the data of EU residents.

Patient Data: Find way to be relevant

Q. How can I use data to market to my existing patients?
 - 
12/29/2017

A. Most HME providers already have an existing database of patients and capture key information during the intake process; so, what’s the next step? What products and strategies are most effective? How can you measure success?

Machine learning: Pave the path to home

Q. How are artificial intelligence and machine learning helping ensure a smooth transition to heal at home and avoid hospital readmissions?
 - 
11/21/2017

Q.  How are artificial intelligence and machine learning helping ensure a smooth transition to heal at home and avoid hospital readmissions?

Oxygen management: Keep an eye on telehealth

Q. How will telehealth impact my business in 2018 and beyond?
 - 
11/21/2017

A. Telehealth solutions were the talk of Medtrade and one of the major features highlighted by oxygen therapy manufacturers.

HIPAA Security: Give gift of security

Q. How can I protect my data when traveling?
 - 
11/21/2017

 A. Many of us are traveling over the holiday season and taking our laptops and devices with us. And sometimes those devices don’t make it home. In a single month in 2015 the TSA at Los Angeles International Airport found 154 laptops, 98 cell phones and 18 iPads. 

Patient Data: Become consultative

Q. How do I use patient data to create a marketing plan?
 - 
11/21/2017

A. The first step in creating a direct-to-patient marketing program is to focus on data collection.

Machine learning: Collaborate, coordinate and communicate

Q. How can machine learning help the healthcare industry improve its communication and collaboration with healthcare providers and patients?
 - 
10/20/2017

A. Technology in the healthcare industry has become a vital component in the communication between healthcare providers.

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