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Engaged technology: Use tech for seamless transition

Q. How can I ensure the transition to the home is successful?
 - 
04/23/2018

A.

Legal: Don’t violate payer contracts

Q. I am not in network with a certain third-party payer. Can I enter into a subcontract agreement with another DME supplier that is in network with that payer?
 - 
02/27/2018

A.  This is probably not a good idea.

Rehab Sales: Ask the right questions

Q. How can I be more influential or persuasive with a skeptical customer?
 - 
02/27/2018

A. As we discussed in the last article, the first steps toward providing a great solution are to clearly understand the problem that needs to be solved and to make certain that you and your customer are in agreement.

Revenue cycle: Avoid the spiral

Q. How does inventory and warehouse management play a role in revenue cycle management?
 - 
02/27/2018

A. Too much inventory creates unneeded expenses and too little inventory means lost revenue. For many in our industry, inventory management is a necessary evil that isn’t done well.

Engaged Technology: Focus your strategy

Q. How mHealth technology can engage patients?
 - 
01/25/2018

A. With one-fifth of the U.S. population trending to be 65 or older by the year 2030, mobile health (mHealth) will continue to drive innovation, automation and greater integration for home medical equipment providers.

Rehab sales: Identify your customer

Q. I am an ATP. Who is my customer?
 - 
01/25/2018

A. The past several years have seen the rehab industry shift and change due to, among other things, provider and supplier consolidation. Along with this consolidation comes an institutional focus on margin that places a relatively new pressure on individual ATPs.

Legal: Mind the threshold

Q. Can I pay a lead generation company for leads?
 - 
01/25/2018

A.  Yes, but the appropriate payment terms will depend on the nature of the leads.

Revenue Cycle Management: Perfect the knowledge transfer

Q. How can I use technology to shorten the learning curve for my CSRs?
 - 
01/25/2018

A. Too often, I have seen providers rely on their own staff to transfer tribal knowledge using a mix of water-cooler talk or on-the-job training. The result is ill-informed personnel, costly mistakes, no documentation and reduced productivity.

Machine learning: Match patient with provider

Q. What is machine learning and how does it improve post-acute care outcomes and provide cost savings?
 - 
12/29/2017

A. Artificial intelligence (AI) and machine learning have been integrated in our daily lives from social media interactions, retail shopping and now healthcare.

Oxygen Management: Weigh costs of delivery model

Q. What is the best strategy in converting my oxygen therapy fleet into a non-delivery model?
 - 
12/29/2017

A. With the recent cuts in reimbursement, home care providers are looking to get every penny out of every transaction.

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