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24-Hour Care: Look to today, tomorrow, the future

Q. What is the future of 24-hour care?
 - 
08/28/2017

A. We have learned the importance of completing a comprehensive assessment of needs and choosing the right mix of products. It was not long ago that we discovered the power of connectivity and the ability to access information on demand on our phones.

Efficiencies: Get out of the box

Q. How do I cut down on wasted supplies sent to patients?
 - 
08/28/2017

A. The issue of wasted supplies has been carefully studied in healthcare, as providers continue to look for ways to cut costs.

Social Media: Make the investment

Q. How do I measure social media ROI?
 - 
08/28/2017

A. When considering hiring a social media professional to help your business there are a few questions you may need answered. How do I justify this person’s salary? How is this going to help my business?

24-Hour Care: Assess need-want and environment

Q. How do I assess and implement 24-hour care into my business?
 - 
07/31/2017

A. An important part of 24-hour care is successful implementation, with the goal of improving function, activity, participation and quality of life for the individual.

Mobile Solutions: Keep patient files at your fingertips

Q. How does mobile help with compliance and auditing?
 - 
07/31/2017

A. Maintaining compliance is key to running a successful HME company. Regulations continually change not only for accreditation and equipment criteria, but also for maintaining your insurance contracts.

Efficiencies: Go out and talk to your patients

Q. How do I improve my patient experience?
 - 
07/31/2017

A. The best way is to go out and talk to your patients. Find out what their current experience is. It may sound too simple, but it’s a critical step rarely taken.

Social Media: Meet them where they are

Q. How do I build relationships with influencers in a digital age?
 - 
07/31/2017

A. Social media influencers, bloggers, online news and podcasts are the new newspapers and magazines.

Mobile Solutions: Avoid a tower of documents

Q. How can mobile delivery management improve the speed of my billing process?
 - 
06/26/2017

A. What does your billing process look like? Backed up? Time consuming to your delivery technicians? A daunting tower of documents for your billing department to quickly and accurately process? Complaints from your billers about work/life balance?

24-Hour Care: Bridge the gap

Q. Why is education important in 24-hour care?
 - 
06/26/2017

A. Providers play a vital role in the partnership of 24-hour care. By being a knowledgeable equipment resource, you can bridge the gap by providing input and training on equipment used over the 24-hour care period to stakeholders in an individual’s care plan.

Efficiencies: Explore phone alternatives

Q. Do I need to hire a call center or answering service?
 - 
06/26/2017

A. When you ask companies why they provide phone support, they’ll usually say because their customers often want real help from a real person, right away.

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