AAHomecare, PFQC launch complaint hotline

Thursday, June 13, 2013

WASHINGTON – AAHomecare and People for Quality Care (PFQC) are partnering to offer a hotline number for Medicare beneficiaries to log complaints about their access to HME, according to a press release. The number, which will go live June 18, will be staffed 24/7 by a PFQC live operator, who, with the caller’s permission, will forward grievances about competitive bidding to a Medicare ombudsman. Those complaints will then be added to a list, which will be presented to members of Congress. “Medicare reports to only have received one to 200 complaints since the beginning of their program in 2011,” stated PFQC Director Kelly Turner. “We want to make sure that the voices of equipment users are heard in this battle.” PFQC plans to conduct follow-up calls to patients to determine if their issues were resolved. The number: 800-404-8702.