Scale doesn’t lower your cost to serve. Design does.

Scale doesn’t lower your cost to serve. Design does.

Scale is supposed to lower your cost to serve. For many DME providers, it doesn’t.
Complexity compounds with every additional branch or line of business, and reimbursement isn’t keeping pace with rising costs.
How the work is designed is the one variable still fully in your control.
Join us to learn why some DME providers improve margins with scale while others get more expensive as they grow.
 
WHAT YOU’LL LEARN:
•    Why processing more orders doesn't always lead to more revenue
•    How organizational debt builds through workarounds and legacy processes
•    Why standardizing across locations creates more value than optimizing one site at a time
•    Why software and AI often disappoint, and why the technology usually isn't the problem
 
This session is designed for leaders running multi-site DME operations. Leave with practical questions to challenge your leadership team and a framework for identifying hidden complexity before it becomes a barrier to growth.

Panelists:
Steve Cela, CEO, Strategic Office Support
Sarah Newby, President, Strategic Office Support