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Smart Talk


Ryan Bullock

Smart Talk

Advocacy: Leverage engagement

January 16, 2023Ryan Bullock

Q. What role can I play in health care advocacy? A. As we know, there is no shortage of disparities that exist in health care, yet unfortunately, many of these disparities are systemic and are oftentimes left unnoticed. As an industry, it is our responsibility to leverage our engagement with patients and health plans to remove barriers that prevent equitable access to care. Recent studies have shown that despite the improvements in the overall health of the country, racial and ethnic minorities...

Aeroflow, Home Medical Equipment, Ryan Bullock


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Michael Silverman

Smart Talk

Legal: Tailor your compliance program

January 16, 2023Michael Silverman

Q. As we dive into 2023, what steps can my Medicare-enrolled HME business take to aid in regulatory compliance? A. While most HME businesses are aware of the “low hanging fruit” of ongoing regulatory compliance obligations – such as timely updating Medicare enrollment applications (855S), checking employees/contractors against federal exclusion lists, and staying updated on licensure requirements – many do not have written policies and procedures in place detailing how...

Compliance, Home Medical Equipment, Michael Silverman, Silverman Bain


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Harold davis

Smart Talk

Accreditation: Know oxygen transport rules

January 16, 2023Harold Davis

Q. When transporting a small quantity of oxygen tanks, am I required to have shipping papers or a manifest? A. This is a question asked frequently by home medical equipment companies. There is also a fair amount of confusion among Department of Transportation (DOT) officers regarding the need for a manifest. Surveyors for accreditation organizations have also cited organizations for not documenting balances of tanks the driver is transporting. So, what is the regulation regarding the transportation...

Accreditation, Harold Davis, HQAA, oxygen cylinders


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Kevin Palamara

Smart Talk

Mergers & Acquisitions: Have transparent, upfront conversations

December 6, 2022Kevin Palamara

Q. What steps should I be taking to most effectively position my company to go through an M&A process?  A. Foremost, ensuring organizational alignment before approaching the market is paramount in setting yourself up for a successful process. It’s critical to achieve stakeholder agreement in terms of transaction goals, deal structure (e.g., majority vs. minority investment, strategic vs. private equity partner), timeline and valuation expectations to minimize the likelihood of...

Kevin Palamara, M&A, Provident Healthcare Partners


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Emily Harken

Smart Talk

Disaster Preparedness: Know the dollars and cents of disaster 

December 6, 2022Emily Harken

Q. What expenses do most providers incur during a disaster?  A. Last month, the Emergency Preparedness Committee, along with VGM Government Relations and AAHomecare, surveyed DMEPOS suppliers regarding all the overlooked expenses associated with a disaster.   The intention of the survey is to illustrate the number of dollars and additional expenses incurred before, during and after a disaster to the U.S. Department of Health and Human Services, CMS and state/federal emergency groups. Due...

Disaster Preparedness, Emily Harken, Home Medical Equipment


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Price Wooding

Smart Talk

Pain Points: Avoid compliance headaches

December 6, 2022Price Wooding

Q. Do I need workflow management software?  A. “Do I really need EHR/EMR software?” is commonly asked by start-ups and established HME facilities alike when trying to justify the expense of software. While this friction point is an understandable one – considering the accumulating required costs of starting a HME facility – the fact of the matter is: Software aids compliance.  As we know, operating an HME facility without a dedicated compliance program is akin...

DME for Me Consulting, Price Wooding


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Scott Stone

Smart Talk

Company Culture: See and be seen

December 6, 2022Scott Stone

Q. How can I check the pulse of my organization?  A. The culture of our organizations dictates the productivity and output of them. As leaders, it is our responsibility to be in tune with the organization on a level that we can guide and steer the ship effectively. Here are three ways to improve the cohesiveness of your organization.  Prioritize your people  As leaders, we often want to prioritize executing our task list vs. delegating key items and managing downward. Prioritizing...

Business Operations, Scott Stone


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Kevin Palamara

Smart Talk

Mergers & Acquisitions: Assess benefits, drawbacks 

November 9, 2022Kevin Palamara

Q. Is pursuing an M&A transaction process the right decision for my organization?  A. Typical motivations to begin an M&A process are to generate owner liquidity, mitigate personal financial risk, raise capital to fund growth initiatives (e.g., acquisitions, new service offerings, etc.), gain strategic resources and infrastructure capabilities, or take a step back from the business to retire or explore other ventures.   M&A processes can also create opportunities to partner with like-minded...

Kevin Palamara, Mergers & acquisitions, Provident Healthcare Partners


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Emily Harken

Smart Talk

Disaster Preparedness: Speak up about expense

November 9, 2022Emily Harken

Q. Are there any efforts to improve processes during a disaster?   A. Recently, the Emergency Preparedness for HME Suppliers Committee, along with VGM and AAHomecare, has been encouraging DMEPOS suppliers to take a survey with questions regarding all the unthought-of expenses associated with a disaster. The committee has been working to illustrate to the U.S. Department of Health and Human Services, CMS and state/federal emergency groups the lost dollars and additional expenses incurred before,...

Disaster Preparedness, Emily Harken, Home Medical Equipment


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Price Wooding

Smart Talk

Pain Points: Look beyond location

November 9, 2022Price Wooding

Q. What needs to be prioritized during a search for an HME location?  A. When opening, moving or scaling an HME/DME facility, the process of finding a suitable location that will best support your business needs can be a time consuming – and potentially frustrating – process. We streamline the undertaking by working backward; it’s time to ditch the standard real estate filters, and instead, look through the lens of compliant space considerations. Ready for your future-self...

DME for Me Consulting, Home Medical Equipment, Price Wooding


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