BOC recognized for outstanding customer service
By HME News Staff
Updated 12:38 PM CDT, Wed November 1, 2023
OWINGS MILLS, Md. –The Board of Certification/Accreditation (BOC) has received a Gold TITAN Business Award for its continued commitment to providing outstanding customer service. The International Awards Associate (IAA) received more than 1,300 nominated entries in 58 countries across the globe for the TITAN award, which recognizes excellence in the business industry. BOC earned a Gold Award for implementing Net Promoter Score (NPS), which is a nationally recognized barometer ranging from -100 to +100 used for measuring customer loyalty and satisfaction. “At BOC, we believe every aspect of a customer’s experience should be meaningful, efficient and seamless,” says Judi Knott, BOC president & CEO. “That’s why we hold ourselves accountable to rigorous standards of quality and service. We are proud to be the only DMEPOS accrediting organization utilizing the NPS model and prioritizing the measurement of our customer satisfaction as an important component of our success. We are ecstatic to uphold and further validate our reputation as an organization committed to customer service.” The IAA welcome submissions from entrepreneurs, SMEs and organizations of varied sizes, but only those who meet the highest criteria earn TITA awards.
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