Mobility Indy charts new course

INDIANAPOLIS - What began as Mobility Plus Indianapolis West has officially reemerged as Mobility Indy after the company cut ties with the national franchise. 

“We, as a team, saw that our business needed to travel a different path than the one that was being crafted for us,” said Stoddard Worman, owner. 

Eighteen months ago, Worman and his wife Kelly opened their first mobility equipment showroom under the Mobility Plus brand. Legal constraints prevent him from sharing specifics, but he says the parties “were able to come to mutual terms that everybody was happy with.” 

Worman’s route into the industry wasn’t linear. After leaving college, he walked into a Speedway gas station and asked for a job. He stayed for nearly 15 years, eventually becoming a district manager and regional trainer responsible for more than a dozen stores and hundreds of employees. A failed attempt to buy a local golf course and his wife’s unexpected health issues shifted his focus. 

When a poorly handled DME experience left her stranded in a parking lot with a too-heavy wheelchair, it became the catalyst. 

“There was no service past the door,” said Worman. “It was just, here’s your box. Good luck.” 

That moment set them on a new course—initially as franchisees, then as independent business owners. Today, Mobility Indy is a tightly-run, family business. The mission is simple and shows up in every part of the model: in-home “roadshows,” an ROI-tracked rental fleet, concierge-style delivery to hotels and convention centers, and more than100  five-star Google reviews. 

“We've had people drive from three hours away, specifically because the children read our Google reviews and said, ‘We want to deal with these guys because they take care of people,’” said Worman. 

Growth is on the table, but not at the expense of what’s working, Stoddard said. Before opening a second or third location in Indy, Worman says the priority is documenting every internal process. 

“We have to take everything that’s up here,” he said, pointing to his head, “and put it down on paper.”