Home Article Trividia issues voluntary recall of True Metrix meters

Trividia issues voluntary recall of True Metrix meters

Trividia issues voluntary recall of True Metrix meters

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By HME News Staff

Updated 10:31 AM CDT, Wed October 8, 2025

FORT LAUDERDALE, Fla. – Trividia Health is voluntarily recalling a limited number of True Metrix Self-Monitoring blood glucose meters co-branded under the Good Neighbor Pharmacy brand and distributed in the United States. The company has determined that 601 True Metrix meters, lot number KD0746, manufactured Sept. 4, 2025, and distributed Sept. 8, 2025, through Sept. 16, 2025, may have the potential for defective LCD displays that can affect product performance, such as showing partial or missing numerical segments or characters or showing ghosting (fading) of numerical segments or characters. As a result, it is possible that users could misinterpret a test result or experience a delay in obtaining test results. For users with low glucose (hypoglycemia), this could result in a delay in treatment or therapy decisions. Trividia Health has not received any reports of patient injuries related to this voluntary recall. Consumers who believe they have affected product can confirm in one of the following ways: 

  • Call Trividia Health Customer Care Department toll-free at 1-888-835-2723 Monday-Friday 8AM-8PM EST (excluding holidays). 

  • Contact the company via email at trividia0925CC@trividiahealth.com. 

  • Check the lot number (KD0746) printed on the side of the product’s box. 

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