WellSky powers providers to more easily engage with patients

OVERLAND PARK, Kan. - WellSky has launched WellSky Outreach, a scalable patient engagement platform enabled by QliqSOFT, that it says will help durable medical equipment (DME), home infusion and specialty pharmacy companies reach patients in a timely way. The platform automates outreach, assists with compliance and elevates patient satisfaction – with no software coding required, the company says. "Providers are under pressure to do more with less, and patient communication is one of the biggest bottlenecks,” said Steve Ward, PharmD, vice president and general manager at WellSky. “With WellSky Outreach, we’re expanding automation that improves the patient feedback loop – all while saving time and reducing costs.” Through a chatbot and messaging platform, the WellSky Outreach solution allows providers to deploy tailored campaigns for refill assessments, infection surveys and new patient onboarding. With two-way text and chat capabilities, care teams can minimize back-and-forth phone calls, saving time and meeting regulatory requirements, the company says. “Phone tag with patients is frustrating,” Ward said. “However, with the WellSky Outreach solution, clinicians can use a smart chatbot to automate common patient prompts. It feels just like texting for patients and is a game changer for practice efficiency.” Available now as a standalone solution, the WellSky Outreach platform includes a campaign builder with logic tree and form tools, agent licensing, and professional services for setup and customization. The solution is initially available to WellSky CareTend and CPR+ solution users, as well as organizations seeking infusion and specialty pharmacy software solutions to support payer and Utilization Review Accreditation Commission (URAC) compliance.